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Augmented reality transforms customer service

Packaging and label supplier BOBST has announced the launch of Helpline Plus AR – an innovative remote assistance service.

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The combination of a smart headset and augmented reality glasses enables rapid problem-solving

BOBST says this technology is the first of its kind in the packaging industry to incorporate a smart headset with augmented reality glasses.

Customers requiring service assistance can wear the smart headset and connect with experts who can simultaneously see what the user sees and offer advice and support in real-time.

The product operates through a Wi-Fi connection and establishes a secure connection with the customers’ machine via the internet.

BOBST’s on-demand experts are able to provide immediate solutions using two-way video and audio live streaming.

This is a huge step forward in terms of embracing the latest technology to maximise customer experience

Commenting on the new technology, Julien Laran, head of business unit services at BOBST, says: “This is a huge step forward in terms of embracing the latest technology to maximise customer experience.

“We believe this will bring significant benefits for our customers, particularly time and cost savings due to the rapid problem-solving this innovation enables.

“Helpline Plus AR makes for a seamless experience between our customer and our experts, because the BOBST machine is directly connected to the service. The service bridges knowledge gaps and ultimately adds up to less downtime and increased productivity, as well as an enhanced customer experience.”

If you have any news, please email carys@linkpublishing.co.uk or join in with the conversation on Twitter.

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