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The bank that thinks it's a cafe

There is a rock band called Half Man Half Biscuit, but have you heard of the half café half bank?

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The new Santander Work Café branch in Chile has sign-in kiosks and video walls that use Zytronic touch sensors to interact with customers

It is not a new concept as there are half cafés and half bookshops, even half cafés and half department stores, but a bank seems like a new idea.

Zytronic has been involved in a project with PX Group to install touch sensors in Santander’s Work Café branch in Santiago in Chile. The plan is to extend the idea of blending the café culture with banking activity across the country at more Santander branches. The touch sensors are integrated into the sign-in kiosk and video wall, which consists of four 55” screens presenting information including news, economic statistics, and promotional material for the bank.

Customers sign in using a PX Group D-One kiosk using a biometric system that recognises their profile and allows them into the bank where they can cash their cheques, withdraw some cash in a country with an inflation rate lower than the UK, and have a coffee

One of these displays features a diagonal Zytronic touch sensor, operating through a protective toughened glass panel using, in Zytronic’s words, their ‘Multitouch Projected Capacitive Technology’.

Customers sign in using a PX Group D-One kiosk using a biometric system that recognises their profile and allows them into the bank where they can cash their cheques, withdraw some cash in a country with an inflation rate lower than the UK, and have a coffee.

The bank commissioned PX Group, which specialises in retail technology and biometrics in Latin America. Anneliese Schemke of PX Group, says: “With more than 15 years of retail design and innovation experience, we saw Work Café as a perfect challenge to transform the bank branch. Touch technology was very important to our concept and we partnered with Zytronic to deliver the tablet-like touch experience that customers expect.”

Zytronic Displays touch sensors are used around the world in ATMs, digital signage, self-service kiosks, and gaming machines as well as by industrial and medical companies.



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