Art Systems at the double with award wins
HP trade distributor Art Systems has scooped two major awards at this year’s edition of the HP Master Engineer event in Barcelona, Spain.
Thursday, 15 Jun 2017 15:15 GMT
ArtSystems services the largest installed base of HP Latex and Scitex UV printers in the Europe, the Middle East and Africa
An HP Accredited Graphics Service Partner, Art Systems was named as the ‘Top Performer in Total Customer Experience’, as well as the ‘Top Performer in Elevation Excellence’.
Art Systems was able to see off strong competition to land the two honours, with all award categories judged on the performance of business in the 2016 fiscal year.
Lorna Brindley, service delivery manager at Art Systems, comments: “We’re all delighted to get these two awards as they reflect the knowledge and dedication of our Technical Support Team as a whole.
Our engineers and Internal Support Team have been central to delivering this exceptional service, and HP’s follow-on customer surveys have revealed just how good they are.
We’re all delighted to get these two awards as they reflect the knowledge and dedication of our Technical Support Team as a whole
”
“Our engineers have ensured that we only refer the most challenging calls for direct HP assistance, this means that HP can focus on the complex cases rather than day-to-day issues that our team can resolve.
“This award validates our ‘customer first’ approach to service.”
Steve Hawker, managing director of Art Systems, also paid a special tribute to staff at the company after the double award win: “These awards really reflect the core of what we do at Art Systems.
“By delivering excellence to users we ensure that they, our channel partners and vendors see that we add value to their business at every level. Of course, we also ensure that users get the very best service and have as little disruption to their business as is possible.”
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