Shuttleworth’s Deane highlights MIS potential
Paul Deane, joint managing director of management information system (MIS) provider Shuttleworth Business Systems has revealed how sign-makers can combat non-conformance with the use of an MIS.
Monday, 04 Nov 2013 13:00 GMT
Paul Deane says an MIS can serve as much more than just an estimating tool for sign-makers
“Mistakes happen, and when they do, it is best to acknowledge the problem, investigate the cause, resolve the issue quickly, and put procedures in place to stop the same thing happening again,” Deane explains.
He goes on to say that whilst most people see an MIS as an estimating tool, most systems incorporate a full customer relationship management (CRM) package that can be customised to manage areas such as proofing, extra charge, customer service calls and non-conformance.
He continues: “Your CRM package can make a difference to the service you provide by logging and monitoring non-conformance issues.
“Most systems are flexible enough for you to be able to categorise the causes of the problems and add appropriate fields for reporting purposes.
Most systems are flexible enough for you to be able to categorise the causes of the problems and add appropriate fields for reporting purposes”
“Having all the information in one place, means that anyone in the business can easily access the information.”
Deane recommends sign-makers adopt a checklist of things to think about when considering non-conformance.
Such lists can include considerations such as the type of analysis a sign-maker needs, non-conformance issues, costs and progress reports, continuous monitoring, its affect on the whole business, and incentives to reduce non-conformance.
Dean concludes: “Non-conformance is something that is often monitored on a standalone system.
“By incorporating it into your MIS, it brings it into the essential customer relationship management process; a process that will determine the future profitability for your business.”
