Paperlinx enhances UK service with new businesses
International paper merchant group Paperlinx, formerly partly known as the Robert Horne Group, has announced it is to create eight locally-focused commercial print business across the UK as part of a strategy to simplify its organisational structure.
Wednesday, 02 Oct 2013 09:51 GMT
Paperlinx has made a number of moves recently to enhance its presence and services in the UK market
The firm claims its most recent plans will help ensure a high-level of customer service performance and a, ‘joined-up sales strategy delivered at a local level, across the board’.
The new businesses will be located at the existing Paperlinx regional sales offices in Glasgow, Leeds, Manchester, Ipswich, Midlands (Moulton Park), Shoreham, Bristol and London.
Andrew Price, who was recently appointed chief executive and managing director of Paperlinx, says the move reflects the firm’s continued focus on customers.
He explains: “With this new infrastructure we’re providing a range of products tailored to our customers’ exact needs and delivering first class customer service—at a local level; simultaneously leveraging the expertise, buying power and logistical clout that can only be delivered by a major global provider.
With this new infrastructure we’re providing a range of products tailored to our customers’ exact needs and delivering first class customer service—at a local level; simultaneously leveraging the expertise, buying power and logistical clout that can only be delivered by a major global provider”
“The eight regional centres will each be led by a general manager who will have overall responsibility for external and internal sales, dedicated logistics, inventory management, credit and finances.
“And, most importantly, decision making will be at a local level—closer to the customer.”
The announcement is the latest in a series of moves Paperlinx has made as it looks to re-establish itself as a key player in the paper market.
Earlier this year, Paperlinx created one dedicated account management team to service customers on a local basis.
In addition, it recently announced the decision to trade solely under the Paperlinx to help build brand identity and enhance customer clarification.
