Digital staff point to airport ease
Glasgow Airport has joined busy international transport hubs including Dubai International and London Heathrow in adding Tensator Virtual Assistants to its workforce.
Wednesday, 26 Aug 2015 12:04 GMT
More than eight million passengers are expected to see the new virtual assistants this year
Digital innovation from Tensator Group projects images of real people clad in the airport’s uniform, assisting passengers with directions around the airport, safety messages, and help with new e-border gates.
Terminal operations manager at Glasgow Airport, Amanda MacLellan, comments: “At Glasgow Airport, we put our passengers at the heart of our operations, and we are always looking at new ways to improve the customer experience.
Initial feedback shows that first-time flyers find them particularly useful as they embark on their airport experience and head through the central search area”
“Our new Tensator Virtual Assistants are a fantastic addition to the terminal team, and they offer advice and information to travellers as they pass through the terminal. Initial feedback shows that first-time flyers find them particularly useful as they embark on their airport experience and head through the central search area.”
Since the implementation of Tensator Virtual Assistants at London’s Luton Airport, it is estimated that the speed of security procedures has been significantly reduced, with the number of bags rejected by security down by 12 percent.
Virtual Assistants from Tensator Group
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